Gas Safe · Fully insured · London, Essex and the South East
24/7 Emergency: 07543 470151
Gas Safe · Fully insured · London, Essex and the South East
24/7 Emergency: 07543 470151
Why us
Social landlords are judged on repairs performance and tenant satisfaction. We are set up to protect both.
Our offer
Priority-coded reactive repairs across every trade, delivered to agreed SLAs.
A back office that answers the phone, books appointments and chases jobs to completion.
Every order tracked from raise to completion with a live status you can query at any time.
Before-and-after photographs attached to every completed job.
Appointment confirmations, arrival windows and clear explanations for residents.
Van stock, multi-trade operatives and proper diagnosis to avoid repeat visits.
Monthly performance reporting on attendance, completion, first-time fix and satisfaction.
24/7 on-call rota with 4-hour attendance for genuine emergencies.
Cyclical and planned programmes that reduce reactive demand over time.
Public and employers liability in place, certificates supplied with any tender.
One point of contact, plain language updates and no surprises on cost.
Commitments
Emergency attendance
Within 4 hours, 24/7
Urgent repairs
Within 24 hours
Routine repairs
By appointment, within 28 days
Same-day repairs
Wherever parts and access allow
Digital reports
Issued same day
Before-and-after photographs
Every job, every time
Appointment confirmations
By call and SMS
Follow-up communication
Within 48 hours of completion
Feedback
"They attended a burst pipe at 2am, made the flat safe and had photographs with us before the office opened. That is exactly what we need from a maintenance partner."
"Void turnaround times dropped noticeably after we moved the work across. The certification pack arriving with handover saves us chasing for weeks."
"Residents comment on how tidy and polite the engineers are. Complaints on repairs have gone right down."
Speak to us about responsive repairs, voids, compliance testing or an upcoming tender.